Privacy Policy
Privacy Policy for Citizen Reporter App
**Last updated: [22/10/2024]
We at Citizen Reporter ("we," "our," "us") are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our mobile application (the "App").
By using the Citizen Reporter app, you agree to the collection and use of information in accordance with this Privacy Policy.
### 1. Information We Collect
We collect various types of information to provide and improve the Citizen Reporter app:
**Personal Information:**
- Name
- Email address (optional for report status updates)
- Location data (used to pinpoint the location of reported incidents)
**Multimedia Reports:**
- Photos, videos, and audio recordings you upload as part of a report
- Textual descriptions included in your reports
**Device Information:**
- Device type and unique device identifiers
- Operating system and version
- IP address
**Location Data:**
- If you allow the app to access location services, we may collect precise location information to assist with reporting incidents and directing them to the appropriate authorities.
### 2. How We Use Your Information
We use the information collected in the following ways:
- **To process and submit reports**: We use the information you provide (including text, multimedia, and location data) to submit reports to the relevant authorities (e.g., Police, National Guard, Fire Department).
- **To improve our services**: We use anonymized data to analyze trends, usage, and to improve the App's functionality and features.
- **To communicate with you**: If you opt-in to receive updates, we may send you notifications about the status of your report.
### 3. Data Sharing and Disclosure
We share your information with third parties only in the following cases:
- **Authorities**: Your reports (including multimedia content and location data) are shared with the appropriate authorities (e.g., Police, National Guard, Fire Department) based on the type of report you submit.
- **Service Providers**: We may share information with trusted third-party service providers to help us operate the app, such as cloud storage services or communication services. These providers are bound by contractual obligations to keep your information confidential and secure.
- **Legal Requirements**: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
### 4. Data Security
We prioritize your data security. We use industry-standard security measures to protect your information, including encryption and secure communication protocols. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
### 5. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Your reports and associated data may be kept for an extended period to support investigations or for legal reasons, as required by authorities.
### 6. Your Choices
- **Location Data**: You can choose to disable location services for the app via your device settings, though this may limit the app’s functionality (e.g., inability to report the location of an incident).
- **Report Anonymously**: You may submit reports without providing personal details. However, authorities may not be able to follow up with you on your report's status without contact information.
- **Communications**: You can opt-out of receiving report status notifications by adjusting your app or device notification settings.
### 7. Children’s Privacy
The Citizen Reporter app is not intended for use by children under the age of 13, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete the information.
### 8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be updated at the top of this document. We encourage you to review this Privacy Policy periodically for any changes.
### 9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Address: Citizen Reporter, [Asim Vokshi”, nr.19/1, Tirane-Shqiperi]
Tel: 0800 90 90
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By using the Citizen Reporter app, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described.